The ITIL Service Transition stage is the third stage of the ITIL lifecycle. It is in this stage where new or upgraded services are tested before going live. This is thoroughly covered in ITIL foundation certification training. After the ITIL Service Design stage, it is assumed that the service will work flawlessly in a test […]
Author: Leanie Louw
Creating Value for Your Customer: This is how you can create a valuable IT service
The main purpose of a company is creating value to the customers in an efficient and effective way. During the Service Strategy stage of the ITIL Lifecycle for services, creating value for customers are one of the key concerns. There are two factors or inputs that determine whether an IT service is creating value to […]
First Pass Yield vs. Roll ThroughPut Yield: Why RTY is better than FPY?
In Lean training courses, the concept of yield is discussed as a measure of the quality of a process. Yield is an important term for 6 Sigma. There are two types of yield: first pass yield or FPY and rolled throughput yield or RTY. Free Lean Six Sigma training debates whether FPY or RTY is […]
4 Types of Relative Measures of Dispersion for Six Sigma
The Six Sigma approach is data-driven. Therefore, Six Sigma practitioners who have got the Lean Six Sigma training or another Lean Six Sigma Green Belt course will know that Six Sigma teams are confronted with many different types of data in different units of measure. Relative measures of dispersion are measures of the variance of […]
IT Service Providers: Are You On Top of the ITIL Demand Management Process?
ITIL Service management and ITIL demand management go hand in hand. Proper IT service management as discussed in the ITIL course, can’t be performed if ITIL demand management is not taken into account. Insufficient ITIL demand management can affect the quality of the service, create a barrier for new customers to use your service or it […]