ITIL training defines service level targets that are required by the business and that there are service levels that can be provided by the IT Service provider. To reach consensus on what can realistically be achieved, the service level targets of the business need to be lined up against the service levels that the IT […]
Tag: Service level agreements
ITIL Service Level Management: Link Between Service Provider & Business
ITIL Service level management is an important part of the ITIL service management framework. According to ITIL Foundation certification training, ITIL service level management (SLM) is part of the ITIL Service Design stage of the ITIL lifecycle for services. There are several aspects that are in scope of SLM. ITIL Service level management is a […]