In 6 Sigma, CTQ is an acronym that stands for Critical-To-Quality. Customer requirements, which are identified as CTQs, are actually a handful of elements that are considered critical to the executive team in determining the success of the project/product/process. CTQ trees were originally developed as a part of the Six Sigma approach. However; you can […]
Tag: KANO model
3 Levels of Quality in KANO Model
In online Six Sigma course, we learn that the success of every Six Sigma project is determined by how well the process improvement increases customer satisfaction. The Six Sigma principle is based on the notion that a process should consistently deliver outputs that are within customer requirements. We determine the customer demands in the Six […]