The problem management process is one of the primary processes of the ITIL Service Operation stage of the ITIL lifecycle. To be able to apply the principles of the problem management process, it is necessary to be familiar with all the key terms that are relevant to the process. The terms are defined in ITIL foundation […]
Tag: ITIL Service Operation
Why Problem Management Is An Important Process?
Problem Management is the process responsible for managing the lifecycle of all problems. It spans both the ITIL Service Operation and the ITIL Continual Service Improvement stages of the ITIL service lifecycle. Problems can cause decreases in service delivery quality to the customers. Therefore, problems occurring in an IT service provider must be managed properly, […]
ITIL Service Operation: The Value of ITIL Service Operation to IT Businesses
The ITIL Service Lifecycle consists of five stages: Service Strategy, Service Design, Service Transition, ITIL Service Operation and Service Continual Improvement. All of these phases are interlinked in order to successfully launch a new or improved IT service within a business. The ITIL Service Operation stage is a critical and valuable part of the ITIL […]