The ITIL Service Lifecycle consists of five stages: Service Strategy, Service Design, Service Transition, ITIL Service Operation and Service Continual Improvement. All of these phases are interlinked in order to successfully launch a new or improved IT service within a business. The ITIL Service Operation stage is a critical and valuable part of the ITIL […]
Tag: ITIL Service Operation
ITIL Problem Management Process: 4 Definitions You Need to Know
The problem management process is one of the primary processes of the ITIL Service Operation stage of the ITIL lifecycle. To be able to apply the principles of the problem management process, it is necessary to be familiar with all the key terms that are relevant to the process. The terms are defined in ITIL foundation […]
Why Problem Management Is An Important Process?
Problem Management is the process responsible for managing the lifecycle of all problems. It spans both the ITIL Service Operation and the ITIL Continual Service Improvement stages of the ITIL service lifecycle. Problems can cause decreases in service delivery quality to the customers. Therefore, problems occurring in an IT service provider must be managed properly, […]
The 2 Main Objectives of Access Management
According to online ITIL training manuals, there are several processes that define the ITIL Service Operation stage of the ITIL lifecycle: Event Management, Incident Management, Request Fulfillment, Problem Management and finally, the focus of this post Access management. The ITIL Access Management Process aims to grant authorized users the right to use a service while […]
ITIL Problem Management Process Flow In 3 Steps
ITIL training teaches us that the ITIL service management lifecycle has several components. The ITIL problem management process is one of these components. Within ITIL, it is mainly a process of the ITIL Service Operation stage. However, it also pops up in other stages of the ITIL lifecycle. Some problems are received by the service desk, […]