IT organizations’ main goal is to provide services to their customers. These services must be valuable to the customer if it is to be successful. In order to be valuable, it must be useful and it must be consistently available according to the requirements of the customer. IT service providers cannot provide a value-adding service […]
Tag: ITIL Service Management
Capacity Management: How Does it Fit into ITIL Service Design?
The dictionary definition of capacity is the ability to receive or contain. Or more specifically, the maximum amount or number of things that can be received or contained. From an ITIL foundation training point of view, capacity has a similar meaning as well. Capacity in IT service level management defines the upper limits of a […]
Service Management Has Two Faces, Do You Know Who Are They?
In IT service management, as taught in online ITIL courses, the IT service provider comes into contact with the business, business units, suppliers and the customer throughout the ITIL service lifecycle. During each of the five ITIL lifecycle stages, which are intrinsically interlinked, there are two main entities in the IT service provider structure who […]
Information Security Policy: What Should it Look Like?
As discussed in ITIL foundation certification training programs, an information security policy is part of the ITIL Security Framework. An information security policy describes how the security of the information and data will be ensured in a company. The top executive IT Management must support the information security policy. This is critical because if it […]
Performance Measurements: Are They Valuable in IT Service Design?
Performance measurements are one of the key principles to take into account when designing processes for an IT services according to certified online ITIL courses. These designs take place during the ITIL Service Design stage, which follows on the Service Strategy stage of the ITIL lifecycle. When designing new ITIL processes or changing existing processes, […]