service level agreement

The Evolution of Business Requirements to Service Level Agreement

Business requirements fundamentally drive the evolution of IT services in an organization. It is import to understand how business requirements evolve into a service level agreement. According to online ITIL training,  business requirements are generated based on the vision and objectives of the organization. And these business requirements drive and determine the IT strategy of […]

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Learn the 6 Most Important Terms of the ITIL Service Level Management

Online ITIL training has many definitions that refer to ITIL Service Level Management. It is important that the service level manager and service owners are aware of these definitions in order to apply effective ITIL service level management procedures. These terms are important to understand when setting up service level agreements (SLA). ITIL online courses provide […]

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