Within the ITIL framework, Service Level Agreements (SLAs) are the contract between an IT service provider and its customer in which service level targets are set to stipulate the quality of service that will be provided by the IT service provider. SLA management is critical to ensure that these SLAs are kept up to date […]
Tag: ITIL Service Level Agreements
The Evolution of Business Requirements to Service Level Agreement
Business requirements fundamentally drive the evolution of IT services in an organization. It is import to understand how business requirements evolve into a service level agreement. According to online ITIL training, business requirements are generated based on the vision and objectives of the organization. And these business requirements drive and determine the IT strategy of […]
Learn the 6 Most Important Terms of the ITIL Service Level Management
Online ITIL training has many definitions that refer to ITIL Service Level Management. It is important that the service level manager and service owners are aware of these definitions in order to apply effective ITIL service level management procedures. These terms are important to understand when setting up service level agreements (SLA). ITIL online courses provide […]
The Dance Between Service Levels and Service Level Targets
ITIL training defines service level targets that are required by the business and that there are service levels that can be provided by the IT Service provider. To reach consensus on what can realistically be achieved, the service level targets of the business need to be lined up against the service levels that the IT […]