Risk analysis and business impact analysis are two important aspects of the ITIL training, specifically in the ITIL Service Design Stage of the ITIL Service Lifecycle. Risk analysis deals with minimizing the likelihood of service downtime due to problems that are likely to occur. The business impact analysis deals will minimizing the financial and soft […]
Tag: ITIL Service Design
The ITIL 4P Concept: The Building Blocks of Service Design
Worldwide, online ITIL training teaches about the ITIL Lifecycle for services and its stages such as ITIL Service Design. The four concepts of the ITIL 4P themes of Service Design is an important notion in the ITIL course. These ITIL 4P ‘s are: People, Processes Products/Technology Partners/Suppliers. The ITIL 4P themes are a crucial part of […]
Service Level Management Process: Don’t Miss These Key Activities
The service level management process is an important part of the Service Design Stage of the ITIL Service Lifecycle. The service level management process consists of key activities that are within the scope of ITIL service level management process that enables the service level management process’s objectives and goals to be realized and service levels […]
Service Portfolio Management: Is Your Service Portfolio Optimized?
An IT company’s service portfolio consists of services that are categorized into three parts. These are services in the development pipeline, services that are operational and services that are retired. Service managers manage and control all of these through service portfolio management. It belongs to the Service Strategy phase of the ITIL Lifecycle. In this […]
Service Reports in IT Service Level: When, Why, How?
ITIL Service level management has many tasks and activities. These are stipulated in ITIL foundation training. One of these tasks is to compile service reports. The purpose of the service report is to give both the business and the IT service provider enough information to make informed decisions regarding the service. Setting up the framework […]