The service level management process is an important part of the Service Design Stage of the ITIL Service Lifecycle. The service level management process consists of key activities that are within the scope of ITIL service level management process that enables the service level management process’s objectives and goals to be realized and service levels […]
Tag: ITIL Service Design
The Business Requirements of IT services: All You Need to Know
Identification of Business Requirements is an important part of the ITIL Service Design stage of the ITIL Service Lifecycle as discussed in ITIL online courses. The IT Service owner needs to know the business requirements to be able to offer a service catalog with acceptable service quality. ITIL foundation training teaches that new services or updates […]
Service Portfolio Management: Is Your Service Portfolio Optimized?
An IT company’s service portfolio consists of services that are categorized into three parts. These are services in the development pipeline, services that are operational and services that are retired. Service managers manage and control all of these through service portfolio management. It belongs to the Service Strategy phase of the ITIL Lifecycle. In this […]
Service Reports in IT Service Level: When, Why, How?
ITIL Service level management has many tasks and activities. These are stipulated in ITIL foundation training. One of these tasks is to compile service reports. The purpose of the service report is to give both the business and the IT service provider enough information to make informed decisions regarding the service. Setting up the framework […]
ITIL Availability Management Process: 3 Key Aspects You Need to Know
In the ITIL training framework, availability is determined by three key aspects: Reliability, Maintainability, and Serviceability. Reliability is the measure of how long a service can perform without interruption. Maintainability is the measure of how quickly a failed service can be restored. Serviceability is the measure of how effectively third party suppliers deliver their services. […]