The principles in the ITIL foundation certification training describe Availability Management as a core component of ITIL service management. The official definition of Availability in ITIL is the ability of a configuration item or IT service to perform its agreed function when required. Any good ITIL course will emphasize the importance of Availability Management to […]
Tag: ITIL Service Design
IT Capacity Planning: Balancing Acts and Process Interactions
Capacity planning forms part of the capacity management process within the ITIL foundation framework and it’s included in many ITIL foundation practice exams. Capacity management is a key process in the Service Design stage of the ITIL lifecycle. Without capacity planning, an IT service provider can either spend excess costs for the realistic business requirements or […]
Information Security Management: The Full Brief
ITIL foundation certification training teaches us that services are developed in a five-step ITIL lifecycle. The second stage of the ITIL lifecycle is Service Design. As discussed in online ITIL training, the ITIL Service Design stage has many processes that are needed for the stage to be successfully completed. One of the key processes in the […]
IT Architecture Design: The Solid Foundation of ITIL Services
IT Architecture Design is one of the important aspects of Service Design as explained in ITIL training. The purpose of IT architecture is to build a solid foundation on which new services or updates of existing services can be built – similar to building a solid foundation for a new building. The work of architectural […]
Capacity Management: How Does it Fit into ITIL Service Design?
The dictionary definition of capacity is the ability to receive or contain. Or more specifically, the maximum amount or number of things that can be received or contained. From an ITIL foundation training point of view, capacity has a similar meaning as well. Capacity in IT service level management defines the upper limits of a […]