PDCA cycle

PDCA Cycle: The 4 Gears of Continual Service Improvement

Continual service improvement is an important stage of the ITIL Lifecycle for services as found in ITIL certification exam questions. This stage encompasses all the other stages: Service Strategy, Service Design, Service Transition and Service Operation. In all these stages, there will be something that can be improved upon. Therefore, continual service improvement looks at all […]

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IT service management

The Strong Link Between ITIL Service Management and ITIL CSI

ITIL Service Management basically aims to meet the desired and expected service levels. And the continual service improvement stage (ITIL CSI) of the ITIL service lifecycle aims to improve services progressively. The interaction between the ITIL service lifecycle stages and ITIL service management are discussed in detail in the ITIL Online courses and also in free ITIL […]

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