ITIL Service management and ITIL demand management go hand in hand. Proper IT service management as discussed in the ITIL course, can’t be performed if ITIL demand management is not taken into account. Insufficient ITIL demand management can affect the quality of the service, create a barrier for new customers to use your service or it […]
Tag: ITIL CSI
7 Steps to Continuous Improvement of IT Services
Continual Service Improvement (CSI) is the final stage of the ITIL lifecycle as discussed in online ITIL training. During this process, all the services in the IT service provider are reviewed to identify whether there are any areas that can be improved upon. As discussed in ITIL online courses, the continuous improvement process is applied […]
PDCA Cycle: The 4 Gears of Continual Service Improvement
Continual service improvement is an important stage of the ITIL Lifecycle for services as found in ITIL certification exam questions. This stage encompasses all the other stages: Service Strategy, Service Design, Service Transition and Service Operation. In all these stages, there will be something that can be improved upon. Therefore, continual service improvement looks at all […]
The Strong Link Between ITIL Service Management and ITIL CSI
ITIL Service Management basically aims to meet the desired and expected service levels. And the continual service improvement stage (ITIL CSI) of the ITIL service lifecycle aims to improve services progressively. The interaction between the service lifecycle stages and service management are discussed in detail in the ITIL Online courses and also in free ITIL courses. As […]
Continual Improvement Model: 6 Questions to Ask for Better IT Services
Let’s ask an important question from ITIL Foundation exam: What is Continual Service Improvement? Continual improvement is a primarily metrics-driven way to identify gaps for improvement and to measure the impact of such improvements. The ITIL course teaches us that ITIL CSI is a stage in the ITIL Lifecycle, but in fact, it covers the whole ITIL […]