IT service providers must comply with a huge amount of rules and legislation. According to ITIL Foundation certification training, these rules and legislation can come from the company’s specific instructions or from industry specific standards. For instance, logging every activity of a user can be a rule defined by the company. Or applying the ISO […]
Tag: ITIL Continual Service Improvement
How To Measure Baselines With ITIL CSI?
During the first four stages of the ITIL service lifecycle, as defined by online ITIL courses, services, and processes of an IT service provider are planned, designed, tested, implemented and deployed into a production environment for the use of the customers or the business. However, these services might not meet the agreed service levels in […]
PDCA Cycle: The 4 Gears of Continual Service Improvement
Continual service improvement is an important stage of the ITIL Lifecycle for services as found in ITIL certification exam questions. This stage encompasses all the other stages: Service Strategy, Service Design, Service Transition and Service Operation. In all these stages, there will be something that can be improved upon. Therefore, continual service improvement looks at all […]
Continual Improvement Model: 6 Questions to Ask for Better IT Services
Let’s ask an important question from ITIL Foundation exam: What is Continual Service Improvement? Continual improvement is a primarily metrics-driven way to identify gaps for improvement and to measure the impact of such improvements. The ITIL course teaches us that ITIL CSI is a stage in the ITIL Lifecycle, but in fact, it covers the whole ITIL […]
ITIL Continual Service Improvement: The Scope and Goals of ITIL CSI
IT Service management relies on what is called the ITIL Service Lifecycle. which is briefly discussed in the ITIL Foundation Overview course. Without following the five steps of this lifecycle, any IT service is likely to fail due to several reasons. It may not fit the strategic objectives of the company. It may not be […]