Service Level Management is one of the key processes of ITIL Service Design phase of the ITIL Lifecycle for Services. During the service level management process, expectations of the business are being evaluated. The outcomes that the IT division can deliver on based on the expectations of the business are determined, then signed off between […]
Tag: IT Services
Service Management Has Two Faces, Do You Know Who Are They?
In IT service management, as taught in online ITIL courses, the IT service provider comes into contact with the business, business units, suppliers and the customer throughout the ITIL service lifecycle. During each of the five ITIL lifecycle stages, which are intrinsically interlinked, there are two main entities in the IT service provider structure who […]
ITIL Service Strategy: Guide for Winning IT Services
The ITIL Foundation Certification Training Course discusses the ITIL Service Lifecycle. It shows that the Service Strategy stage is the first step in the ITIL Service Lifecycle. The Service Strategy Stage includes guidelines for design, development, and implementation of Service Management. The Service Strategy stage guides the application of IT service strategies to ensure the […]
5 Stages of ITIL Lifecycle for Services | New ITIL Lifecycle Structure
IT services have lifecycles just like processes and products. In the best practices of ITIL service management, services lifecycles are defined to describe the process of how services are initiated and maintained. Without these ITIL lifecycles, services can not be implemented and managed with optimal efficiency and efficacy. It is important to adhere to the […]
RACI Matrix | Roles and Responsibilities with a Real-Life RACI Matrix Example
The RACI matrix is a model used to help define roles and responsibilities. The RACI matrix is not a specific model for ITIL. It is used widely in project management world as well as other management implications. The main purpose of the RACI matrix is to describe who is responsible for what in a clear […]