Service Strategy

ITIL Service Strategy: Guide for Winning IT Services

The ITIL Foundation Certification Training Course discusses the ITIL Service Lifecycle. It shows that the Service Strategy stage is the first step in the ITIL Service Lifecycle. The Service Strategy Stage includes guidelines for design, development, and implementation of Service Management. The Service Strategy stage guides the application of IT service strategies to ensure the […]

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service level agreement

The Evolution of Business Requirements to Service Level Agreement

Business requirements fundamentally drive the evolution of IT services in an organization. It is import to understand how business requirements evolve into a service level agreement. According to online ITIL training,  business requirements are generated based on the vision and objectives of the organization. And these business requirements drive and determine the IT strategy of […]

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