Service Level Management is one of the key processes of ITIL Service Design phase of the ITIL Lifecycle for Services. During the process, expectations of the business are being evaluated. The outcomes that the IT division can deliver on based on the expectations of the business are determined, then signed off between IT and the […]
Tag: IT Services
RACI Matrix | Roles and Responsibilities with a Real-Life RACI Matrix Example
The RACI matrix is a model used to help define roles and responsibilities. The RACI matrix is not a specific model for ITIL. It is used widely in project management world as well as other management implications. The main purpose of the RACI matrix is to describe who is responsible for what in a clear […]
The Business Requirements of IT services: All You Need to Know
Identification of Business Requirements is an important part of the ITIL Service Design stage of the ITIL Service Lifecycle as discussed in ITIL online courses. The IT Service owner needs to know the business requirements to be able to offer a service catalog with acceptable service quality. ITIL foundation training teaches that new services or updates […]
ITIL Service Strategy: Guide for Winning IT Services
The ITIL Foundation Certification Training Course discusses the ITIL Service Lifecycle. It shows that the Service Strategy stage is the first step in the ITIL Service Lifecycle. The Service Strategy Stage includes guidelines for design, development, and implementation of Service Management. The Service Strategy stage guides the application of IT service strategies to ensure the […]
The Evolution of Business Requirements to Service Level Agreement
Business requirements fundamentally drive the evolution of IT services in an organization. It is import to understand how business requirements evolve into a service level agreement. According to online ITIL training, business requirements are generated based on the vision and objectives of the organization. And these business requirements drive and determine the IT strategy of […]