Configuration Model: Understanding the Interactions in IT Configurations

ITIL foundation certification training supports the concept of a configuration model to consolidate the interactions between IT service assets, configuration items and infrastructure. This configuration model is a useful tool in ITIL Service Transition stage of the ITIL service lifecycle. Let’s refresh our memories regarding the definitions of service assets, configuration items, and infrastructure. A […]

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Service asset and configuratin management

IT Service Asset and Configuration Management: All You Need to Know

ITIL Change Management is an important process in the ITIL Service Transition stage of the ITIL service lifecycle and service asset and configuration management is part of the change management process. There are several definitions, goals, and objectives that a service owner must understand in order to successfully apply service asset and configuration management. These […]

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supplier management

Supplier Management in IT services: What, Why, How

Supplier management is an important part of the ITIL foundation certification training framework. Suppliers might be involved throughout the ITIL service lifecycle and supplier management must be applied from the Service Strategy stage right through to the Continual Service Improvement stage. Online ITIL courses describe the importance of supplier management in ITIL service management. Based on the business of […]

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service level agreement

The Evolution of Business Requirements to Service Level Agreement

Business requirements fundamentally drive the evolution of IT services in an organization. It is import to understand how business requirements evolve into a service level agreement. According to online ITIL training,  business requirements are generated based on the vision and objectives of the organization. And these business requirements drive and determine the IT strategy of […]

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