Let’s ask an important question from ITIL Foundation exam: What is Continual Service Improvement? Continual improvement is a primarily metrics-driven way to identify gaps for improvement and to measure the impact of such improvements. The ITIL course teaches us that ITIL CSI is a stage in the ITIL Lifecycle, but in fact, it covers the whole ITIL […]
Tag: Continual Service Improvement
ITIL Continual Service Improvement: The Scope and Goals of ITIL CSI
IT Service management relies on what is called the ITIL Service Lifecycle. which is briefly discussed in the ITIL Foundation Overview course. Without following the five steps of this lifecycle, any IT service is likely to fail due to several reasons. It may not fit the strategic objectives of the company. It may not be […]