How To Measure Baselines With ITIL CSI?

During the first four stages of the ITIL service lifecycle, as defined by online ITIL courses, services, and processes of an IT service provider are planned, designed, tested, implemented and deployed into a production environment for the use of the customers or the business. However, these services might not meet the agreed service levels in […]

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ITIL Availability Management Process: 3 Key Aspects You Need to Know

In the ITIL training framework, availability is determined by three key aspects: Reliability, Maintainability, and Serviceability.  Reliability is the measure of how long a service can perform without interruption. Maintainability is the measure of how quickly a failed service can be restored. Serviceability is the measure of how effectively third party suppliers deliver their services.  […]

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