ITIL Availability Management Process: 3 Key Aspects You Need to Know

In the ITIL training framework, availability is determined by three key aspects: Reliability, Maintainability, and Serviceability.  Reliability is the measure of how long a service can perform without interruption. Maintainability is the measure of how quickly a failed service can be restored. Serviceability is the measure of how effectively third party suppliers deliver their services.  […]

Read More

availability management

Availability Management and its Role in IT Service Management

The principles in the ITIL foundation certification training describe Availability Management as a core component of ITIL service management. The official definition of Availability in ITIL is the ability of a configuration item or IT service to perform its agreed function when required. Any good ITIL course will emphasize the importance of Availability Management to […]

Read More