Quality function deployment is a LEAN technique that is a little out of scope for Six Sigma Green Belt practitioners and more useful for Black Belt practitioners. Yet, it is a powerful tool to design processes or products according to customer requirements. Quality function deployment is abbreviated as QFD. It fits into the Define phase […]
CAPM Exam Sample Questions: Assess Your Readiness!
You have heard of CAPM or the ‘Certified Associate in Project Management’ – the certification from PMI Institute. Do you want to know what CAPM Exam Sample Questions are? Where can you get these CAPM Exam Sample Questions? Which CAPM training course has this sample CAPM exam questions? And, of course, how can CAPM exam […]
Horrible, No Good Bosses — The True Cost of Poor Leadership Blog #2: The Need for Autonomy
Master of Project Academy’s 8-part series Horrible Bosses, No Good Bosses: The True Cost of Poor Leadership was created to address the most common ways poor leadership results in flat/declining revenues and increased expenses. In this series, we will explore the topics of Communication, Networking, Emotional Intelligence, Leadership, Discipline, Teamwork, Adaptability, Conflict Resolution, Empathy, Positivity, […]
IT Service Automation: How Does it Fit into ITIL Service Management?
Service automation is generally considered to improve both utility and warranty of services. As online ITIL training specifies, utility and warranty of services are crucial components of a service when creating value to a customer. One of the most beneficial properties of service automation comes from the fact that a process will be executed in the […]
ITIL Change Management Process: Models You Need to Know
In the ITIL change management process, which forms part of the ITIL Service Transition stage of the ITIL lifecycle, there are several models and workflows that form part of the process. These change management process models and workflows ensure that any changes are done in a controlled manner. Online ITIL courses discuss all the workflows that […]