As discussed in ITIL foundation certification training programs, an information security policy is part of the ITIL Security Framework. An information security policy describes how the security of the information and data will be ensured in a company. The top executive IT Management must support the information security policy. This is critical because if information security […]
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ITIL foundation certification training teaches us that services are developed in a five-step ITIL lifecycle. The second stage of the ITIL lifecycle is Service Design. As discussed in online ITIL training, the ITIL Service Design stage has many processes that are needed for the stage to be successfully completed. One of the key processes in the […]
Perform Integrated Change Control is an important process of the project integration management. In a project, there will always be change requests. These changes will be evaluated by the change control board. Afterwards, if the change requests are approved, they will be implemented. The changes in a project are accepted, rejected or handled in Perform […]
When you are managing a project, your objective is getting the desired results within the agreed time frame and budget. To be able to succeed in that, as a project manager, you must always be aware of how the project is going. This is an important knowledge which can be learned from a PMP course. […]
In the ITIL training framework, availability is determined by three key aspects: Reliability, Maintainability, and Serviceability. Reliability is the measure of how long a service can perform without interruption. Maintainability is the measure of how quickly a failed service can be restored. Serviceability is the measure of how effectively third party suppliers deliver their services. […]
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