Knowledge is hard to manage. We often have lots of data but little information and knowledge. We are not always sure what knowledge is valuable and what is not. Furthermore, tribal knowledge or experience is hard to document. Too often, pockets of data reside in many sources and tools. Controlling the accuracy and currency of […]
How To Measure Baselines With ITIL CSI?
During the first four stages of the ITIL service lifecycle, as defined by online ITIL courses, services, and processes of an IT service provider are planned, designed, tested, implemented and deployed into a production environment for the use of the customers or the business. However, these services might not meet the agreed service levels in […]
Microsoft Project Online Tutorial – 100% Free Tutorials Included
In this article, we are going to talk about Microsoft Project Online Tutorial. Microsoft Project is a famous scheduling tool for planning, executing, and reporting on project activities, costs, and resources. Team leads, planning engineers, and other MS Project users find it very easy to use. Because they can effortlessly add activities with dependencies, assign resources […]
COPQ: What Does Your Inefficient Process Cost You?
What is Cost of Poor Quality (COPQ) or Cost of Quality (COQ)? The Cost of Quality, abbreviated as COQ, is just another term for Cost of Poor Quality, abbreviated as COPQ. Let us briefly try to understand what COPQ means according to Six Sigma principles. It is another common metric used for Six Sigma projects […]
Good vs Bad Project Managers – Side-by-Side Comparison
Project Managers are the project delivery team leads in many organizations. If the organization is medium to large in size, project managers belong to a Project Management Office typically. There are good vs bad project managers. The role of a Project Management Officer or PMO manager must be facilitating good project management and ensuring good […]