The Event Management Process aims to control and manage any events that can occur during the service operation. Briefly, an event is a change or update in the state of any configuration item or IT service. The Event Management Process is an important process used in the ITIL Service Operation stage of the ITIL lifecycle. […]
ITIL Change Management Process: What is it All About?
Change is inevitable fact of life. Change is inevitable in IT service management as well which is why an ITIL change management process is needed in ITIL service management. The ITIL change management is part of the ITIL service transition stage of the ITIL service lifecycle. Service owners must have a firm grasp on the […]
PMI ACP Exam Preparation – Get PMI ACP Certification This Year!
Are you interested in PMI ACP certification? What made you go for agile certification and that too PMI ACP? Are you keen on knowing about PMI ACP Exam Preparation? You want to know a sure shot way of achieving the PMI ACP credential? Then, read on to know the do’s and don’ts’ of PMI ACP […]
Release Management: Where Do Release Units and Policies Fit In?
Release management is an important process in the ITIL Service Transition stage of the ITIL lifecycle. ITIL foundation training discusses this process in detail. To fully understand why it is so important, it is necessary to understand what a release unit is. Furthermore, as one would learn in an ITIL course, the release management process […]
Work Breakdown Structure: 10 Rules to Make It Perfect
Create work breakdown structure is the 4th process of the Scope Management according to the PMP certification training. Work breakdown structure is abbreviated as WBS. WBS of a project is actually a snapshot of project deliverables that are going to be completed throughout the project. Therefore, the creation of a work breakdown structure is crucial. […]