ITIL Service level management has many tasks and activities. These are stipulated in ITIL foundation training. One of these tasks is to compile service reports. The purpose of the service report is to give both the business and the IT service provider enough information to make informed decisions regarding the service. Setting up the framework […]
Category: IT Service Management
The Evolution of Business Requirements to Service Level Agreement
Business requirements fundamentally drive the evolution of IT services in an organization. It is import to understand how business requirements evolve into a service level agreement. According to online ITIL training, business requirements are generated based on the vision and objectives of the organization. And these business requirements drive and determine the IT strategy of […]
ITIL KPI: Key Performance Indicators and How to Define Them
Continual Service Improvement is the stage of the ITIL lifecycle that encompasses all the other stages. Throughout the service lifecycle, changes can be made to improve the performance of the service. These improvements are made based on what ITIL training material calls ITIL Key Performance Indicators or ITIL KPI for short. In ITIL Foundation certification […]
Change Request: The Crucial 7 R’s for Success
Change management is a process that forms part of the ITIL Service Transition Stage of the ITIL Service Lifecycle. ITIL Change management process is also an important feature in ITIL certification exam. Online ITIL training courses specify that there are seven important questions starting with R regarding a change request in the IT change management […]
ITIL Exam: How Can I Pass the ITIL Exam in 1st Attempt?
Are you interested in understanding the ITIL Exam? Are you contemplating ITIL Exam to be certified? Do you want to know what are the benefits of ITIL Exam? Then, this post will help answer your questions. What is ITIL? Before we go to what ITIL Exam is, you probably would want to understand what is […]