IT Architecture Design is one of the important aspects of Service Design as explained in ITIL training. The purpose of IT architecture is to build a solid foundation on which new services or updates of existing services can be built – similar to building a solid foundation for a new building. The work of architectural […]
Category: IT Service Management
Capacity Management: How Does it Fit into ITIL Service Design?
The dictionary definition of capacity is the ability to receive or contain. Or more specifically, the maximum amount or number of things that can be received or contained. From an ITIL foundation training point of view, capacity has a similar meaning as well. Capacity in IT service level management defines the upper limits of a […]
What Exactly is a Definitive Media Library?
ITIL training describes service asset and configuration management as one of the key processes in the ITIL Service Transition stage of the ITIL lifecycle. It requires certain tools for efficiency and effectiveness. ITIL online courses stipulate many tools that can assist the service asset and configuration management process. One of these tools is the Definitive Media Library […]
Configuration Model: Understanding the Interactions in IT Configurations
ITIL foundation certification training supports the concept of a configuration model to consolidate the interactions between IT service assets, configuration items and infrastructure. This is a useful tool in ITIL Service Transition stage of the ITIL service lifecycle. Let’s refresh our memories regarding the definitions of service assets, configuration items, and infrastructure. A service asset […]
Information Security Policy: What Should it Look Like?
As discussed in ITIL foundation certification training programs, an information security policy is part of the ITIL Security Framework. An information security policy describes how the security of the information and data will be ensured in a company. The top executive IT Management must support the information security policy. This is critical because if it […]