If you were quite interested in quality management or Six Sigma projects previously, you should have heard about Lean Management or Lean Six Sigma. But what is Lean Management? It was started by Taiichi Ohno at Toyota. It is also known as the Toyota Production System: Lean Management derives its methodology from the Toyota Production […]
Author: Leanie Louw
IT Governance: The Rule Book for Good IT Service Management
IT service providers must comply with a huge amount of rules and legislation. According to ITIL Foundation certification training, these rules and legislation can come from the company’s specific instructions or from industry specific standards. For instance, logging every activity of a user can be a rule defined by the company. Or applying the ISO […]
IT Change Management: What are the Most Important Definitions?
Change management is an integral part of project management and in fact all business processes. Information technology is no exception and IT change management manifests itself throughout the IT services lifecycle from Service Strategy to Continual Service improvement. Service owners have to be well-versed in IT change management and the respective roles and responsibilities of the […]
The 2 Main Objectives of Access Management
According to online ITIL training manuals, there are several processes that define the ITIL Service Operation stage of the ITIL lifecycle: Event Management, Incident Management, Request Fulfillment, Problem Management and finally, the focus of this post Access management. The ITIL Access Management Process aims to grant authorized users the right to use a service while […]
Configuration Baseline: Safety Net for Service Upgrade Failures
After reading this article, you will have a firm grasp on the definition, purpose, and value of a configuration baseline. Configuration baseline is discussed in-depth in ITIL Courses. It’s an important part of the change management process which in turn is an important process of the ITIL Service Transition stage of the ITIL service lifecycle. ITIL […]