Supplier management is an important part of the ITIL foundation certification training framework. Suppliers might be involved throughout the ITIL service lifecycle and supplier management must be applied from the Service Strategy stage right through to the Continual Service Improvement stage. Online ITIL courses describe the importance of supplier management in ITIL service management. Based on the business of […]
Author: Leanie Louw
Process Mapping Techniques and Important Tips
There are many Six Sigma tools that are covered in Lean Six Sigma Green Belt training. One of the most important processes of the Six Sigma Define phase of the DMAIC cycle is Process Mapping. Process mapping is one of the fundamental Six Sigma principles that are shortly covered in free Six Sigma courses. But […]
Measures of Central Tendency: Mean, Median & Mode
Statistics. While others might stifle a yawn at the mere word, Six Sigma practitioners who have passed the Lean Six Sigma Green Belt course knows that without statistics, no Six Sigma project will succeed. Statistics is simply part of the data-driven Six Sigma approach. At the Six Sigma Green Belt level, we need to have […]
The 3 Objectives of ITIL Knowledge Management Process Explained
The knowledge management process is the last process of the ITIL Service Transition stage of the ITIL lifecycle as described in the ITIL online courses. The knowledge management process ensures that all staff members of an IT service provider have an accurate and sufficient knowledge to be able to contribute to the vision and mission […]
ITIL Incident Management Process: What it’s All About?
The Incident Management Process is one of the most important processes of the ITIL Service Operation stage of the ITIL lifecycle. The Incident Management Process is the process that deals with managing service problems that may cause a deficit in service quality and subsequently a drop in customer satisfaction. According to the ITIL training guidelines, […]