Six Sigma is a problem-solving process that is used by engineers and other professionals worldwide. The Six Sigma process is a structured, data-driven approach to problem-solving. There are many aspects to the 6 Sigma ranging in difficulty which is why there are levels of Six Sigma Certification: green belts, black belts, and master black belts. […]
Author: Leanie Louw
ITIL Service Level Management: Link Between Service Provider & Business
ITIL Service level management is an important part of the ITIL service management framework. According to ITIL Foundation certification training, ITIL service level management (SLM) is part of the ITIL Service Design stage of the ITIL lifecycle for services. There are several aspects that are in scope of SLM. ITIL Service level management is a […]
ITIL Service Transition: What is the Role of ITIL Service Transition in the ITIL Service Lifecycle?
Do you know what is the role of ITIL Service Transition? The ITIL Service Transition stage is the third stage in the ITIL Service Lifecycle as discussed in the ITIL Foundation Overview course. According to the lifecycle model, the service lifecycle starts with the Service Strategy stage in which the IT strategy is aligned with […]
Process Mapping Techniques and Important Tips
There are many Six Sigma tools that are covered in Lean Six Sigma Green Belt training. One of the most important processes of the Six Sigma Define phase of the DMAIC cycle is Process Mapping. Process mapping is one of the fundamental Six Sigma principles that are shortly covered in free Six Sigma courses. But […]
The 3 Objectives of ITIL Knowledge Management Process Explained
The knowledge management process is the last process of the ITIL Service Transition stage of the ITIL lifecycle as described in the ITIL online courses. The knowledge management process ensures that all staff members of an IT service provider have an accurate and sufficient knowledge to be able to contribute to the vision and mission […]