Online ITIL training has many definitions that refer to ITIL Service Level Management. It is important that the service level manager and service owners are aware of these definitions in order to apply effective ITIL service level management procedures. These terms are important to understand when setting up service level agreements (SLA). ITIL online courses provide […]
Author: Leanie Louw
7 Steps to Continuous Improvement of IT Services
Continual Service Improvement (CSI) is the final stage of the ITIL lifecycle as discussed in online ITIL training. During this process, all the services in the IT service provider are reviewed to identify whether there are any areas that can be improved upon. As discussed in ITIL online courses, the continuous improvement process is applied […]
Service Level Management: Key to Excellent IT Services
Service Level Management is one of the key processes of ITIL Service Design phase of the ITIL Lifecycle for Services. During the process, expectations of the business are being evaluated. The outcomes that the IT division can deliver on based on the expectations of the business are determined, then signed off between IT and the […]
The Metric to Understand Quality: Parts per Million Defectives (PPM)
There are many definitions to learn that define the Six Sigma approach to problem-solving. Six Sigma principles that are taught in the Lean training course and also in the free Six Sigma training deal with all sorts of terms that refers to quality as the result of a process capability – or rather the lack of […]
How Do The Six Sigma Statistics Work?
The Six Sigma approach is data-driven, therefore Six Sigma statistics play a large role in the Six Sigma problem-solving process. Six Sigma Green Belt training stresses the importance of using Six Sigma statistics to visualize and analyze the data collected for each metric that is important to the customer and that must be tightly controlled. […]