If you’ve enrolled in ITIL Training you won’t have to ask what a service level agreement (SLA) is. However, if you haven’t done an ITIL online course yet, we’ll help you out. A service level agreement SLA is an agreement between an IT Service provider and a customer. For instance, you are a customer of a […]
Author: Leanie Louw
What Is Quality Function Deployment (QFD) and Why Do We Use It?
Quality function deployment is a LEAN technique that is a little out of scope for Six Sigma Green Belt practitioners and more useful for Black Belt practitioners. Yet, it is a powerful tool to design processes or products according to customer requirements. Quality function deployment is abbreviated as QFD. It fits into the Define phase […]
IT Service Automation: How Does it Fit into ITIL Service Management?
Service automation is generally considered to improve both utility and warranty of services. As online ITIL training specifies, utility and warranty of services are crucial components of a service when creating value to a customer. One of the most beneficial properties of service automation comes from the fact that a process will be executed in the […]
ITIL Change Management Process: Models You Need to Know
In the ITIL change management process, which forms part of the ITIL Service Transition stage of the ITIL lifecycle, there are several models and workflows that form part of the process. These change management process models and workflows ensure that any changes are done in a controlled manner. Online ITIL courses discuss all the workflows that […]
What is the Difference Between DMAIC and DMADV in Six Sigma?
Lean Six Sigma Green Belt training mostly focuses on the Six Sigma framework of DMAIC which is specifically designed for improving existing processes. But what happens if a process needs to be completely re-designed in order to bring improvement? While it is not often discussed in a brief free Six Sigma training, there is another Six […]