The problem management process is one of the primary processes of the ITIL Service Operation stage of the ITIL lifecycle. To be able to apply the principles of the problem management process, it is necessary to be familiar with all the key terms that are relevant to the process. The terms are defined in ITIL foundation […]
Author: Leanie Louw
3 Methods for Collecting for Voice of Customer (VoC Six Sigma) Data
In online Six Sigma training, you will learn about the importance of the voice of customer (VoC Six Sigma). According to Six Sigma principles, it tells us exactly what the customer expects of your product and gives you guidelines on how to improve your process in a way that will increase customer satisfaction and revenue. […]
Service Level Management Process: Don’t Miss These Key Activities
The service level management process is an important part of the Service Design Stage of the ITIL Service Lifecycle. The service level management process consists of key activities that are within the scope of ITIL service level management process that enables the service level management process’s objectives and goals to be realized and service levels […]
7 Elements of the Six Sigma Project Charter
Most Six Sigma projects follow the DMAIC protocol. As you would learn during online Six Sigma Green Belt courses on the topic, DMAIC stands for Define, Measure, Analyze, Improve, and Control. In this article, we will focus on the first element of the Six Sigma approach – The six Sigma Define Phase – and the most […]
ITIL Definitions: How Well Can You Define Your Business Cases and Risks?
If you’re an owner of an IT company or the head of an IT service provider division, there are some important ITIL definitions that you need to know by heart. The most important of these ITIL definitions are the ITIL definition for The Business Case and the ITIL foundation training definition for Risk. These ITIL definitions […]