If you’ve enrolled in ITIL Training you won’t have to ask what a service level agreement (SLA) is. However, if you haven’t done an ITIL online course yet, we’ll help you out. A service level agreement SLA is an agreement between an IT Service provider and a customer. For instance, you are a customer of a […]
Disclaimer:
- PMP, PMI, PMBOK, CAPM, ACP and PDU are registered marks of the Project Management Institute.
- ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
- PRINCE2® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
- Certified ScrumMaster® (CSM) and Certified Scrum Trainer® (CST) are registered trademarks of SCRUM ALLIANCE®
- Professional Scrum Master is a registered trademark of Scrum.org
- CISA® is a Registered Trade Mark of the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute.
- CISSP® is a registered mark of The International Information Systems Security Certification Consortium ((ISC)2).