Performance measurements are one of the key principles to take into account when designing processes for an IT services according to certified online ITIL courses. These designs take place during the ITIL Service Design stage, which follows on the Service Strategy stage of the ITIL lifecycle. When designing new ITIL processes or changing existing processes, […]
Tag: Performance measurements
Project Baseline: Learn How to Measure the Performance of a Project
Project baseline refers to a snapshot of the project taken at a certain time. For instance, a project baseline is taken once the project planning process is finished, and later. The objective of the baseline is seeing how far the actual results deviated from the plans. So these plans are compared to the project baseline. […]