The knowledge management process is the last process of the ITIL Service Transition stage of the ITIL lifecycle as described in the ITIL online courses. The knowledge management process ensures that all staff members of an IT service provider have an accurate and sufficient knowledge to be able to contribute to the vision and mission […]
Tag: Knowledge management
4 Steps Of DIKW Hierarchy: Essential Tools for Knowledge Management
The DIKW hierarchy is an example of how knowledge can be organized. It is a major step in the knowledge management process. The knowledge management process is, in turn, an essential process in the ITIL Service Transition stage of the ITIL lifecycle. ITIL foundation certification training describes the ITIL lifecycle and all its processes in detail. […]