If you’re an owner of an IT company or the head of an IT service provider division, there are some important ITIL definitions that you need to know by heart. The most important of these ITIL definitions are the ITIL definition for The Business Case and the ITIL foundation training definition for Risk. These ITIL definitions […]
Tag: ITIL Service Risks
ITIL Service Strategy: What does the customer want?
ITIL foundation training teaches us that the ITIL Service strategy is the first stage of the ITIL Service Lifecycle. ITIL Service Strategy ensures the main link between the business vision, strategy, and the IT strategy. Based on the business requirements, objectives and vision of the organization, IT strategies are developed during the ITIL Service Strategy […]