The problem management process is one of the primary processes of the ITIL Service Operation stage of the ITIL lifecycle. To be able to apply the principles of the problem management process, it is necessary to be familiar with all the key terms that are relevant to the process. The terms are defined in ITIL foundation […]
Tag: ITIL Service Management
Service Level Management Process: Don’t Miss These Key Activities
The service level management process is an important part of the Service Design Stage of the ITIL Service Lifecycle. The service level management process consists of key activities that are within the scope of ITIL service level management process that enables the service level management process’s objectives and goals to be realized and service levels […]
ITIL Definitions: How Well Can You Define Your Business Cases and Risks?
If you’re an owner of an IT company or the head of an IT service provider division, there are some important ITIL definitions that you need to know by heart. The most important of these ITIL definitions are the ITIL definition for The Business Case and the ITIL foundation training definition for Risk. These ITIL definitions […]
ITIL Business Relationship Management: Fulfill Your Customers’ Needs
ITIL business relationship management is the last process of the Service Strategy stage of the ITIL lifecycle for services as discussed in ITIL foundation certification training. The main scope of the ITIL business relationship management process within the ITIL Service Strategy stage is understanding how services fulfill the customer’s needs. A service provider provides services for […]
Why Problem Management Is An Important Process?
Problem Management is the process responsible for managing the lifecycle of all problems. It spans both the ITIL Service Operation and the ITIL Continual Service Improvement stages of the ITIL service lifecycle. Problems can cause decreases in service delivery quality to the customers. Therefore, problems occurring in an IT service provider must be managed properly, […]