ITIL Service Management basically aims to meet the desired and expected service levels. And the continual service improvement stage (ITIL CSI) of the ITIL service lifecycle aims to improve services progressively. The interaction between the service lifecycle stages and service management are discussed in detail in the ITIL Online courses and also in free ITIL courses. As […]
Tag: ITIL Service management processes
ITIL Process: The 5 ITIL Service Management Processes in the ITIL Service Lifecycle
There are 5 stages of ITIL lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These stages are interlinked and are briefly covered in the Free ITIL Foundation Overview course. They form the perfect ITIL Service Management plan. Each stage covers different content and the ITIL process that needs to be in place […]
IT Demand Management Process: Do you check the patterns of business activities?
What are demand management process and patterns of business activities? The careful planning of an IT service is crucial for the success of the service and the resulting value or revenue that it will generate for the organization. The outcome of the strategic planning phase affects all the other stages of the ITIL service lifecycle: ITIL […]