IT service management

The Strong Link Between ITIL Service Management and ITIL CSI

ITIL Service Management basically aims to meet the desired and expected service levels. And the continual service improvement stage (ITIL CSI) of the ITIL service lifecycle aims to improve services progressively. The interaction between the ITIL service lifecycle stages and ITIL service management are discussed in detail in the ITIL Online courses and also in free ITIL […]

Read More

ITIL Process: The 5 ITIL Service Management Processes in the ITIL Service Lifecycle

There are 5 stages of ITIL lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These stages are interlinked and are briefly covered in the Free ITIL Foundation Overview course. They form the perfect ITIL Service Management plan. Each stage covers different content and the ITIL process that needs to be in place […]

Read More