The ITIL Service Operation stage of the ITIL lifecycle has several processes that help to achieve the primary objectives of this critical stage. Service Operation is the stage where customers can access services and therefore, customer satisfaction is vital. One of the processes in the Service Operation stage, as described in the ITIL course, is […]
Tag: ITIL Service Management
ITIL Service Level Management: Link Between Service Provider & Business
ITIL Service level management is an important part of the ITIL service management framework. According to ITIL Foundation certification training, ITIL service level management (SLM) is part of the ITIL Service Design stage of the ITIL lifecycle for services. There are several aspects that are in scope of SLM. ITIL Service level management is a […]
IT Governance: The Rule Book for Good IT Service Management
IT service providers must comply with a huge amount of rules and legislation. According to ITIL Foundation certification training, these rules and legislation can come from the company’s specific instructions or from industry specific standards. For instance, logging every activity of a user can be a rule defined by the company. Or applying the ISO […]
IT Change Management: What are the Most Important Definitions?
Change management is an integral part of project management and in fact all business processes. Information technology is no exception and IT change management manifests itself throughout the IT services lifecycle from Service Strategy to Continual Service improvement. Service owners have to be well-versed in IT change management and the respective roles and responsibilities of the […]
The 2 Main Objectives of Access Management
According to online ITIL training manuals, there are several processes that define the ITIL Service Operation stage of the ITIL lifecycle: Event Management, Incident Management, Request Fulfillment, Problem Management and finally, the focus of this post Access management. The ITIL Access Management Process aims to grant authorized users the right to use a service while […]