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Home / ITIL Service Lifecycle

Tag: ITIL Service Lifecycle

Capacity management

Capacity Management: How Does it Fit into ITIL Service Design?

December 30, 2022January 2, 2023 Leanie Louw 1 Comment

The dictionary definition of capacity is the ability to receive or contain. Or more specifically, the maximum amount or number of things that can be received or contained. From an ITIL foundation training point of view, capacity has a similar meaning as well. Capacity in IT service level management defines the upper limits of a […]

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SLA

3 Most Common Types of Service Level Agreements (SLA)

December 26, 2022May 30, 2023 Leanie Louw

If you’ve enrolled in ITIL Training you won’t have to ask what a service level agreement (SLA) is. However, if you haven’t done an ITIL online course yet, we’ll help you out.  A service level agreement SLA is an agreement between an IT Service provider and a customer. For instance, you are a customer of a […]

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IT Service Automation: How Does it Fit into ITIL Service Management?

December 26, 2022December 29, 2022 Leanie Louw

Service automation is generally considered to improve both utility and warranty of services. As online ITIL training specifies, utility and warranty of services are crucial components of a service when creating value to a customer. One of the most beneficial properties of service automation comes from the fact that a process will be executed in the […]

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Demand management

IT Service Providers: Are You On Top of the ITIL Demand Management Process?

December 26, 2022December 29, 2022 Leanie Louw 2 Comments

ITIL Service management and ITIL demand management go hand in hand. Proper IT service management as discussed in the ITIL course, can’t be performed if ITIL demand management is not taken into account. Insufficient ITIL demand management can affect the quality of the service, create a barrier for new customers to use your service or it […]

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service level management

Service Level Management: Key to Excellent IT Services

December 26, 2022December 29, 2022 Leanie Louw 4 Comments

Service Level Management is one of the key processes of ITIL Service Design phase of the ITIL Lifecycle for Services. During the process, expectations of the business are being evaluated. The outcomes that the IT division can deliver on based on the expectations of the business are determined, then signed off between IT and the […]

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