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Home / ITIL Service Lifecycle

Tag: ITIL Service Lifecycle

request fulfillment

5 Objectives of ITIL Request Fulfillment Process

December 6, 2020December 9, 2020 Leanie Louw

The ITIL Service Operation stage of the ITIL lifecycle has several processes that help to achieve the primary objectives of this critical stage. Service Operation is the stage where customers can access services and therefore, customer satisfaction is vital. One of the processes in the Service Operation stage, as described in the ITIL course, is […]

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ITIL Service Level Management: Link Between Service Provider & Business

December 6, 2020December 9, 2020 Leanie Louw

ITIL Service level management is an important part of the ITIL service management framework. According to ITIL Foundation certification training, ITIL service level management (SLM) is part of the ITIL Service Design stage of the ITIL lifecycle for services. There are several aspects that are in scope of SLM. ITIL Service level management is a […]

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IT Governance: The Rule Book for Good IT Service Management

December 6, 2020December 9, 2020 Leanie Louw

IT service providers must comply with a huge amount of rules and legislation. According to ITIL Foundation certification training, these rules and legislation can come from the company’s specific instructions or from industry specific standards. For instance, logging every activity of a user can be a rule defined by the company. Or applying the ISO […]

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service design

Get the Scoop on ITIL Service Design

December 6, 2020December 9, 2020 Leanie Louw

Service design is the second stage of the ITIL Lifecycle and ensures the design of new services or the redesign of existing services to meet the strategies generated during the Service Strategy phase. Based on the developed strategies during the first stage of the ITIL Service Lifecycle, new services or changes to existing services are […]

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Release Management Process in ITIL: Do You Know All 6 Phases?

December 6, 2020December 9, 2020 Leanie Louw

There are different phases of the release management process that need to be followed by an IT Service Provider. The importance of this process and its 5 phases are discussed in detail in ITIL courses or asked about in the ITIL exam for that matter. This process is a key process in the ITIL Service Transition […]

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