The ITIL Service Lifecycle consists of five stages: Service Strategy, ITIL Service Design, Service Transition Service Operation and Continual Service Improvement. All of these are interlinked and without any one of these steps, a service can not be effectively developed and managed. The concept of the ITIL Service Lifecycle is explained in detail in the […]
Tag: ITIL Service Design
Service Management Has Two Faces, Do You Know Who Are They?
In IT service management, as taught in online ITIL courses, the IT service provider comes into contact with the business, business units, suppliers and the customer throughout the ITIL service lifecycle. During each of the five ITIL lifecycle stages, which are intrinsically interlinked, there are two main entities in the IT service provider structure who […]
IT Change Management: What are the Most Important Definitions?
Change management is an integral part of project management and in fact all business processes. Information technology is no exception and IT change management manifests itself throughout the IT services lifecycle from Service Strategy to Continual Service improvement. Service owners have to be well-versed in IT change management and the respective roles and responsibilities of the […]
Get the Scoop on ITIL Service Design
Service design is the second stage of the ITIL Lifecycle and ensures the design of new services or the redesign of existing services to meet the strategies generated during the Service Strategy phase. Based on the developed strategies during the first stage of the ITIL Service Lifecycle, new services or changes to existing services are […]
Supplier Management in IT services: What, Why, How
Supplier management is an important part of the ITIL foundation certification training framework. Suppliers might be involved throughout the ITIL service lifecycle and supplier management must be applied from the Service Strategy stage right through to the Continual Service Improvement stage. Online ITIL courses describe the importance of supplier management in ITIL service management. Based on the business of […]