The problem management process is one of the primary processes of the ITIL Service Operation stage of the ITIL lifecycle. To be able to apply the principles of the problem management process, it is necessary to be familiar with all the key terms that are relevant to the process. The terms are defined in ITIL foundation […]
Tag: ITIL Lifecycle
7 Steps to Continuous Improvement of IT Services
Continual Service Improvement (CSI) is the final stage of the ITIL lifecycle as discussed in online ITIL training. During this process, all the services in the IT service provider are reviewed to identify whether there are any areas that can be improved upon. As discussed in ITIL online courses, the continuous improvement process is applied […]
IT Architecture Design: The Solid Foundation of ITIL Services
IT Architecture Design is one of the important aspects of Service Design as explained in ITIL training. The purpose of IT architecture is to build a solid foundation on which new services or updates of existing services can be built – similar to building a solid foundation for a new building. The work of architectural […]
Service Management Has Two Faces, Do You Know Who Are They?
In IT service management, as taught in online ITIL courses, the IT service provider comes into contact with the business, business units, suppliers and the customer throughout the ITIL service lifecycle. During each of the five ITIL lifecycle stages, which are intrinsically interlinked, there are two main entities in the IT service provider structure who […]
ITIL Continual Service Improvement: The Scope and Goals of ITIL CSI
IT Service management relies on what is called the ITIL Service Lifecycle. which is briefly discussed in the ITIL Foundation Overview course. Without following the five steps of this lifecycle, any IT service is likely to fail due to several reasons. It may not fit the strategic objectives of the company. It may not be […]