No IT service provider worth its salt will operate without an incident management process. The incident management process is part of the ITIL Service Operation stage of the ITIL lifecycle. Online ITIL Training defines seven key terms that are used in the incident management process. All IT service owners and service managers should know these terms. ITIL […]
Tag: ITIL Lifecycle
The 2 Main Objectives of Access Management
According to online ITIL training manuals, there are several processes that define the ITIL Service Operation stage of the ITIL lifecycle: Event Management, Incident Management, Request Fulfillment, Problem Management and finally, the focus of this post Access management. The ITIL Access Management Process aims to grant authorized users the right to use a service while […]
Get the Scoop on ITIL Service Design
Service design is the second stage of the ITIL Lifecycle and ensures the design of new services or the redesign of existing services to meet the strategies generated during the Service Strategy phase. Based on the developed strategies during the first stage of the ITIL Service Lifecycle, new services or changes to existing services are […]
The 3 Objectives of ITIL Knowledge Management Process Explained
The knowledge management process is the last process of the ITIL Service Transition stage of the ITIL lifecycle as described in the ITIL online courses. The knowledge management process ensures that all staff members of an IT service provider have an accurate and sufficient knowledge to be able to contribute to the vision and mission […]
5 Objectives of Release and Deployment Management
The ITIL Service Transition stage of the ITIL lifecycle has several core processes. ITIL training tells us that none are integral to this stage than the release and deployment management process. Without this process, the Service Transition stage would mean nothing. As described in online ITIL courses, the Service Transition stage is the link between […]