The main purpose of a company is creating value to the customers in an efficient and effective way. During the Service Strategy stage of the ITIL Lifecycle for services, creating value for customers are one of the key concerns. There are two factors or inputs that determine whether an IT service is creating value to […]
Tag: IT service management
7 Steps to Continuous Improvement of IT Services
Continual Service Improvement (CSI) is the final stage of the ITIL lifecycle as discussed in online ITIL training. During this process, all the services in the IT service provider are reviewed to identify whether there are any areas that can be improved upon. As discussed in ITIL online courses, the continuous improvement process is applied […]
ITIL 4 Foundation – All Aspects of ITIL 4 Foundation
In this article, we are going what ITIL 4 Foundation is. This is the basic or the foundation that helps you understand ITIL. You may also want to understand why there is so much buzz around this ITIL 4 Foundation. Why should you know about it? Let us look at answers to these questions. What Was […]
ITIL Framework in 5W1H
What is ITIL framework? Why is ITIL framework the talk of the town? What are the benefits? Let us explore the ITIL framework to get a low down on it. Delving into ITIL framework Have you heard of the 5W1H? Using this technique, you can understand a topic in its entirety. So, what is this technique? Answer […]
ITIL KPI: Key Performance Indicators and How to Define Them
Continual Service Improvement is the stage of the ITIL lifecycle that encompasses all the other stages. Throughout the service lifecycle, changes can be made to improve the performance of the service. These improvements are made based on what ITIL training material calls ITIL Key Performance Indicators or ITIL KPI for short. In ITIL Foundation certification […]