No IT service provider worth its salt will operate without an incident management process. The incident management process is part of the ITIL Service Operation stage of the ITIL lifecycle. Online ITIL Training defines seven key terms that are used in the incident management process. All IT service owners and service managers should know these terms. ITIL […]
Tag: IT service management
Supplier Management in IT services: What, Why, How
Supplier management is an important part of the ITIL foundation certification training framework. Suppliers might be involved throughout the ITIL service lifecycle and supplier management must be applied from the Service Strategy stage right through to the Continual Service Improvement stage. Online ITIL courses describe the importance of supplier management in ITIL service management. Based on the business of […]
Release Management Process in ITIL: Do You Know All 6 Phases?
There are different phases of the release management process that need to be followed by an IT Service Provider. The importance of this process and its 5 phases are discussed in detail in ITIL courses or asked about in the ITIL exam for that matter. This process is a key process in the ITIL Service Transition […]
What is ITIL and What Does ITIL Foundation Mean?
Let us understand what is ITIL. To answer the question what is ITIL we need to get a holistic picture of ITIL. What is ITIL, what is ITIL foundation, and why so much buzz around it? How is ITIL going to help the industry? What is ITIL to me as an individual? What is ITIL […]
ITIL Framework in 5W1H
What is ITIL framework? Why is ITIL framework the talk of the town? What are the benefits? Let us explore the ITIL framework to get a low down on it. Delving into ITIL framework Have you heard of the 5W1H? Using this technique, you can understand a topic in its entirety. So, what is this technique? Answer […]