Continual Service Improvement (CSI) is the final stage of the ITIL lifecycle as discussed in online ITIL training. During this process, all the services in the IT service provider are reviewed to identify whether there are any areas that can be improved upon. As discussed in ITIL online courses, the continuous improvement process is applied […]
Tag: continual improvment
Continual Improvement Model: 6 Questions to Ask for Better IT Services
Let’s ask an important question from ITIL Foundation exam: What is Continual Service Improvement? Continual improvement is a primarily metrics-driven way to identify gaps for improvement and to measure the impact of such improvements. The ITIL course teaches us that ITIL CSI is a stage in the ITIL Lifecycle, but in fact, it covers the whole ITIL […]