Problem Management is the process responsible for managing the lifecycle of all problems. It spans both the ITIL Service Operation and the ITIL Continual Service Improvement stages of the ITIL service lifecycle. Problems can cause decreases in service delivery quality to the customers. Therefore, problems occurring in an IT service provider must be managed properly, […]
If you are studying for PMP Certificate, one of the PMP exam requirements is enrolling in a PMP course to get your 35-hours of PMP education. In this training, you will learn about the knowledge areas and processes. There are 10 knowledge areas of project management and Project Time Management is an important one. The […]
“Learn MS Project”, you may be hearing this for a while now, maybe searching for a reliable source of information about MS Project. If that’s the case, then this article is meant to help you achieve your goal. So what is Microsoft Project? What are the benefits of Microsoft Project? To answer these questions, Microsoft […]
PMP certification training states that time management knowledge area deals with the relation of the activities, their starting and ending times, project schedule in general and assures the timely fulfillment of each project activity. So while applying time management, the project activities should be determined, their interrelationship should be defined, network diagram should be created […]
The Service Strategy stage of the ITIL lifecycle for services is the stage where IT strategies are aligned with business strategies. Risks are determined, ITIL demand management processes are performed, the service portfolio is reviewed and finally ITIL financial management processes are followed. The ITIL Service Strategy and all the other stages of the ITIL […]