The Event Management Process aims to control and manage any events that can occur during the service operation. Briefly, an event is a change or update in the state of any configuration item or IT service. The Event Management Process is an important process used in the ITIL Service Operation stage of the ITIL lifecycle. […]
Release management is an important process in the ITIL Service Transition stage of the ITIL lifecycle. ITIL foundation training discusses this process in detail. To fully understand why it is so important, it is necessary to understand what a release unit is. Furthermore, as one would learn in an ITIL course, the release management process […]
The service asset and configuration management process (SACM) is an important process in the ITIL Service Transition stage of the ITIL service lifecycle. Online ITIL training gives detailed explanations on the role of SACM in the ITIL lifecycle. In this article, we will revisit the SACM process and then we will discuss key knowledge which […]
Quality is a very important feature for successful businesses to uphold and it is the pillar of good project management practices. Six Sigma projects taken on by those who completed an online Six Sigma training program or by Six Sigma Black Belts focus on improving management processes to ensure better quality. It is essential that […]
In the project management, there are five process groups. The second one of these groups is project planning process. Project planning process comes after the project is initiated. This is the next step. A well-planned project has a higher chance of success. For this reason, this stage called the “project planning process” is crucial for […]