ITIL foundation training teaches us that the ITIL Service strategy is the first stage of the ITIL Service Lifecycle. ITIL Service Strategy ensures the main link between the business vision, strategy, and the IT strategy. Based on the business requirements, objectives and vision of the organization, IT strategies are developed during the ITIL Service Strategy […]
Category: IT Service Management
Business Impact and Risk Analysis in ITIL Service Design
Risk analysis and business impact analysis are two important aspects of the ITIL training, specifically in the ITIL Service Design Stage of the ITIL Service Lifecycle. Risk analysis deals with minimizing the likelihood of service downtime due to problems that are likely to occur. The business impact analysis deals will minimizing the financial and soft […]
What is ITIL and What Does ITIL Foundation Mean?
Let us understand what is ITIL. To answer the question what is ITIL we need to get a holistic picture of ITIL. What is ITIL, what is ITIL foundation, and why so much buzz around it? How is ITIL going to help the industry? What is ITIL to me as an individual? What is ITIL […]
The 5 Objectives of Event Management Process
The Event Management Process aims to control and manage any events that can occur during the service operation. Briefly, an event is a change or update in the state of any configuration item or IT service. The Event Management Process is an important process used in the ITIL Service Operation stage of the ITIL lifecycle. […]
ITIL Change Management Process: What is it All About?
Change is inevitable fact of life. Change is inevitable in IT service management as well which is why an ITIL change management process is needed in ITIL service management. The ITIL change management is part of the ITIL service transition stage of the ITIL service lifecycle. Service owners must have a firm grasp on the […]