Have you heard this new mantra ITIL and ITIL course being chanted by many? Are you wondering what this ITIL course is and why it is so much sought after? We will explain in this post what ITIL course is and why you should go for it! Hint: Please check our “How can I Pass […]
Category: ITIL Foundation
What is ITIL and What Does ITIL Foundation Mean?
Let us understand what is ITIL? To answer the question what is ITIL we need to get a holistic picture of ITIL. What is ITIL and why so much buzz around it? How is ITIL going to help the industry? What is ITIL to me as an individual? What is ITIL training? Why does ITIL […]
ITIL Foundation Review 2019: Charles Passed the ITIL Foundation Exam!
Charles Deale recently passed the ITIL Foundation certification exam. Charles did a ITIL Foundation review and shared his ITIL journey with us. Check out Charles’s tips to succeed in ITIL Foundation exam. 1- How long did you study for the ITIL Foundation certification exam? All in all, as first sentence of my ITIL Foundation review, I studied for about one month in my […]
5 Objectives of ITIL Request Fulfillment Process
The ITIL Service Operation stage of the ITIL lifecycle has several processes that help to achieve the primary objectives of this critical stage. Service Operation is the stage where customers can access services and therefore, customer satisfaction is vital. One of the processes in the Service Operation stage, as described in the ITIL course, is […]
ITIL Incident Management: 7 Terms You Need to Know
No IT service provider worth its salt will operate without an incident management process. The incident management process is part of the ITIL Service Operation stage of the ITIL lifecycle. Online ITIL Training defines seven key terms that are used in the incident management process. All IT service owners and service managers should know these terms. ITIL […]