The main purpose of a company is creating value to the customers in an efficient and effective way. During the Service Strategy stage of the ITIL Lifecycle for services, creating value for customers are one of the key concerns. There are two factors or inputs that determine whether an IT service is creating value to […]
Category: ITIL Foundation
IT Service Providers: Are You On Top of the ITIL Demand Management Process?
ITIL Service management and ITIL demand management go hand in hand. Proper IT service management as discussed in the ITIL course, can’t be performed if ITIL demand management is not taken into account. Insufficient ITIL demand management can affect the quality of the service, create a barrier for new customers to use your service or it […]
Learn the 6 Most Important Terms of the ITIL Service Level Management
Online ITIL training has many definitions that refer to ITIL Service Level Management. It is important that the service level manager and service owners are aware of these definitions in order to apply effective ITIL service level management procedures. These terms are important to understand when setting up service level agreements (SLA). ITIL online courses provide […]
7 Steps to Continuous Improvement of IT Services
Continual Service Improvement (CSI) is the final stage of the ITIL lifecycle as discussed in online ITIL training. During this process, all the services in the IT service provider are reviewed to identify whether there are any areas that can be improved upon. As discussed in ITIL online courses, the continuous improvement process is applied […]
ITIL Course – 5 Major Benefits of ITIL Course & ITIL Certification
Have you heard this new mantra ITIL and ITIL course being chanted by many? Are you wondering what this ITIL course is and why it is so much sought after? We will explain in this post what ITIL course is and why you should go for it! Hint: Please check our “How can I Pass […]