There are different phases of the release management process that need to be followed by an IT Service Provider. The importance of this process and its 5 phases are discussed in detail in ITIL courses or asked about in the ITIL exam for that matter. This process is a key process in the ITIL Service Transition […]
Author: Leanie Louw
5 Objectives of Release and Deployment Management
The ITIL Service Transition stage of the ITIL lifecycle has several core processes. ITIL training tells us that none are integral to this stage than the release and deployment management process. Without this process, the Service Transition stage would mean nothing. As described in online ITIL courses, the Service Transition stage is the link between […]
ITIL Service Strategy: What does the customer want?
ITIL foundation training teaches us that the ITIL Service strategy is the first stage of the ITIL Service Lifecycle. ITIL Service Strategy ensures the main link between the business vision, strategy, and the IT strategy. Based on the business requirements, objectives and vision of the organization, IT strategies are developed during the ITIL Service Strategy […]
Business Impact and Risk Analysis in ITIL Service Design
Risk analysis and business impact analysis are two important aspects of the ITIL training, specifically in the ITIL Service Design Stage of the ITIL Service Lifecycle. Risk analysis deals with minimizing the likelihood of service downtime due to problems that are likely to occur. The business impact analysis deals will minimizing the financial and soft […]
The 5 Objectives of Event Management Process
The Event Management Process aims to control and manage any events that can occur during the service operation. Briefly, an event is a change or update in the state of any configuration item or IT service. The Event Management Process is an important process used in the ITIL Service Operation stage of the ITIL lifecycle. […]