Service design is the second stage of the ITIL Lifecycle and ensures the design of new services or the redesign of existing services to meet the strategies generated during the Service Strategy phase. Based on the developed strategies during the first stage of the ITIL Service Lifecycle, new services or changes to existing services are […]
Author: Leanie Louw
ITIL Problem Management Process Flow In 3 Steps
ITIL training teaches us that the ITIL service management lifecycle has several components. The ITIL problem management process is one of these components. Within ITIL, it is mainly a process of the ITIL Service Operation stage. However, it also pops up in other stages of the ITIL lifecycle. Some problems are received by the service desk, […]
Supplier Management in IT services: What, Why, How
Supplier management is an important part of the ITIL foundation certification training framework. Suppliers might be involved throughout the ITIL service lifecycle and supplier management must be applied from the Service Strategy stage right through to the Continual Service Improvement stage. Online ITIL courses describe the importance of supplier management in ITIL service management. Based on the business of […]
Measures of Central Tendency: Mean, Median & Mode
Statistics. While others might stifle a yawn at the mere word, Six Sigma practitioners who have passed the Lean Six Sigma Green Belt course knows that without statistics, no Six Sigma project will succeed. Statistics is simply part of the data-driven Six Sigma approach. At the Six Sigma Green Belt level, we need to have […]
ITIL Incident Management Process: What it’s All About?
The Incident Management Process is one of the most important processes of the ITIL Service Operation stage of the ITIL lifecycle. The Incident Management Process is the process that deals with managing service problems that may cause a deficit in service quality and subsequently a drop in customer satisfaction. According to the ITIL training guidelines, […]