The Service Strategy stage of the ITIL lifecycle for services is the stage where IT strategies are aligned with business strategies. Risks are determined, ITIL demand management processes are performed, the service portfolio is reviewed and finally ITIL financial management processes are followed. The ITIL Service Strategy and all the other stages of the ITIL […]
Author: Leanie Louw
Why the Binomial Distribution is Useful for Six Sigma Projects
The Lean Six Sigma approach is fundamentally data-driven. It relies heavily on statistics to solve real-world problems, especially in the Measure phase and Analyze phases of the DMAIC process. One of the problems that practitioners who have successfully completed Lean Six Sigma Green Belt training face, is determining the probability of defectives resulting from a process. […]
IT Service Asset and Configuration Management: All You Need to Know
ITIL Change Management is an important process in the ITIL Service Transition stage of the ITIL service lifecycle and service asset and configuration management is part of the change management process. There are several definitions, goals, and objectives that a service owner must understand in order to successfully apply service asset and configuration management. These […]
6 Steps to Build a House of Quality – Six Sigma Approach
The QFD House of Quality, or Quality Function Deployment QFD, is a useful tool that Six Sigma Black Belt practitioners use during the Define phase of the DMAIC cycle of Six Sigma projects. The topic can be briefly discussed in Green Belt training or sometimes on online free Six Sigma courses. However, the House of […]
3 Different Types of Design for Six Sigma (DFSS)
When someone says Six Sigma, we immediately think about the DMAIC process for problem-solving. We think about processes with problems that cause them to deliver products or services with too much variation. We think about Green Belt training. This is briefly what is taught in a free Six Sigma Green Belt certification training. However, there is […]