ITIL Change Management is an important process in the ITIL Service Transition stage of the ITIL service lifecycle and service asset and configuration management is part of the change management process. There are several definitions, goals, and objectives that a service owner must understand in order to successfully apply service asset and configuration management. These […]
Author: Leanie Louw
ITIL Availability Management Process: 3 Key Aspects You Need to Know
In the ITIL training framework, availability is determined by three key aspects: Reliability, Maintainability, and Serviceability. Reliability is the measure of how long a service can perform without interruption. Maintainability is the measure of how quickly a failed service can be restored. Serviceability is the measure of how effectively third party suppliers deliver their services. […]
6 Steps to Build a House of Quality – Six Sigma Approach
The QFD House of Quality, or Quality Function Deployment QFD, is a useful tool that Six Sigma Black Belt practitioners use during the Define phase of the DMAIC cycle of Six Sigma projects. The topic can be briefly discussed in Green Belt training or sometimes on online free Six Sigma courses. However, the House of […]
3 Different Types of Design for Six Sigma (DFSS)
When someone says Six Sigma, we immediately think about the DMAIC process for problem-solving. We think about processes with problems that cause them to deliver products or services with too much variation. We think about Green Belt training. This is briefly what is taught in a free Six Sigma Green Belt certification training. However, there is […]
IT Demand Management Process: Do you check the patterns of business activities?
What are demand management process and patterns of business activities? The careful planning of an IT service is crucial for the success of the service and the resulting value or revenue that it will generate for the organization. The outcome of the strategic planning phase affects all the other stages of the ITIL service lifecycle: ITIL […]