The ITIL Foundation Certification Training Course discusses the ITIL Service Lifecycle. It shows that the Service Strategy stage is the first step in the ITIL Service Lifecycle. The Service Strategy Stage includes guidelines for design, development, and implementation of Service Management. The Service Strategy stage guides the application of IT service strategies to ensure the […]
Author: Leanie Louw
How to Calculate Probability Using the Poisson Distribution?
Lean Six Sigma Green Belt course graduates deal with two types of data during the Six Sigma Measure phase of their Six Sigma DMAIC projects: continuous data and discrete data. The Poisson distribution is a probability distribution for discrete data which takes on the values which are X = 0, 1, 2, 3 and so […]
Sigma Level : The Most Important Statistical Term in Six Sigma
The Six Sigma approach is a data-driven approach to problem-solving. Since we’re working with data, it is natural that we will work with statistics as you will learn in any reputable Six Sigma Green Belt training. There is one particular statistical term that is critical for Six Sigma and for understanding a process based on […]
Service Portfolio Management: Is Your Service Portfolio Optimized?
An IT company’s service portfolio consists of services that are categorized into three parts. These are services in the development pipeline, services that are operational and services that are retired. Service managers manage and control all of these through service portfolio management. It belongs to the Service Strategy phase of the ITIL Lifecycle. In this […]
Service Reports in IT Service Level: When, Why, How?
ITIL Service level management has many tasks and activities. These are stipulated in ITIL foundation training. One of these tasks is to compile service reports. The purpose of the service report is to give both the business and the IT service provider enough information to make informed decisions regarding the service. Setting up the framework […]